Delivery and Returns
Our office is open Monday - Friday excluding legal holidays. We ship orders every working day from our facility in California. All orders made after 11am PST will be shipped the following business day. Orders placed after 11am on Friday will be shipped on Monday.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before its actually delivery, therefore we suggest waiting 2-3 days before contacting the Post Office.
All items shipped with Priority Shipping are insured for $50 by the Post Office. Most items shipped with UPS Shipping are insured for $100 by UPS.
We do not take responsibility for lost or stolen packages therefore please ensure you type the correct address into your shopping cart.
If you are unhappy with your purchase, you may return the unused items to use for a refund or exchange within 14 days from delivery. There will be a 25% restocking fee deducted from your refund. Please include a note regarding your situation and return all unused items in their original packaging to the address below.
Please note we do not accept returns on used or wholesale items. If we believe your product has been used you will need to pay to have the item(s) shipped back to you.
We do not refund postage costs or issue returns labels. If you have any queries regarding refunds/exchanges, please contact us via email at firstname.lastname@example.org.