Delivery and Returns
Our office is open Monday - Friday excluding legal holidays. We ship orders every working day from our facility in California. All orders made after 11am PST will be shipped the following business day. Orders placed after 11am on Friday will be shipped on Monday.
We offer an affordable shipping insurance which we highly suggest during these unprecedented times. This covers all lost or stolen parcels and is available at checkout. We do not take responsibility for lost or stolen packages if - shipping insurance is not selected - therefore please ensure you type the correct address into your shopping cart.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before it has arrived, therefore we suggest waiting 2-3 days before contacting the Post Office.
Express Shipping is a shipping option and the parcel will be shipped - same day if order is placed before 10am, or the following day if placed after 10am. It will be delivered between 1 & 2 business days. You can request a refund of your shipping from the Post Office directly if you have purchased Express Shipping and it has arrived late.
If you are unhappy with your purchase, you may return the unused items for a refund or exchange within 14 days from delivery. There will be a 25% restocking fee deducted from your refund. Please include a note regarding your situation and return all unused items in their original packaging to the address below.
Please note we do not accept returns on used or wholesale items. If we believe your product has been used you will need to pay to have the item(s) shipped back to you.
We do not refund postage costs or issue returns labels. If you have any queries regarding refunds/exchanges, please contact us via email at firstname.lastname@example.org.