Shipping policy
Effective as of January 2025
At Beautiful Brows and Lashes, we always strive to ensure your package is packaged, labeled, and shipped with care. We will ship to the address provided. If the address provided is incorrect, it is the responsibility of the customer to inform us prior to shipping.
Beautiful Brows and Lashes is not liable for lost or stolen packages that track as “Delivered.” Please check with your local USPS or UPS office if you believe your package has been lost or stolen. Please note that refunds are not issued by Beautiful Brows and Lashes for lost or stolen packages.
Free Shipping
Orders over $125 MUST input code FREESHIP125 to receive free shipping. Free shipping orders will ship using a standard carrier (3-10 Business Days). The free shipping offer cannot be combined with any other promotions or discounts.
Express Shipping
Express shipping is not guaranteed even if paid for, as it is out of our control once it leaves our warehouse. The cost of express shipping is not eligible for a refund in the event it does not arrive in the estimated time frame.
Please Note: All orders placed after 12 pm MST on Friday will not be shipped or processed until the following business day regardless of the shipping method chosen.
Package Protection
Package Protection is a customer service enhancement provided by a third-party service called REDO. This service applies only to orders that have opted in for Package Protection.
Package Protection is designed to enhance customer satisfaction by covering items that are verified to be lost, stolen, or damaged during transit.
How It Works
Normally, if a package is lost, stolen, or damaged during transit, you would file a report with the shipping carrier and wait for their decision. Package Protection bypasses this process to provide faster resolution. Simply report an issue on our support portal, and we will issue store credit or a replacement for items that are verified to have been lost, stolen, or damaged.
When Is A Shipment Deemed 'Lost'?
We use the same rules that the carriers use for defining a lost shipment:
Carrier status states "delivered," but you have not received it**: Allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your shipment to be delivered. Sometimes the carriers prematurely mark shipments as delivered and then issue a redelivery, which then turns up in a secure location at your property or may be delivered to the wrong address and corrected by the carrier.
Carrier status is not "delivered," and your tracking has not updated for 2 weeks from the ship date**: Shipping carriers may classify these situations as a ‘delay’ if there is a high number of shipments in their network and they are aware of delays. As long as there are no known carrier delays, we will offer a refund or replacement right away.
What Is Considered Stolen?
Order issues for packages that are marked as “delivered,” but you have not yet received them: We wait up to 5 days after the delivery date to ensure that the package does not turn up as outlined in the “lost package” section above.
If you input the correct address during checkout, but the item is delivered to a different address: We consider this as “stolen” and will issue a resolution.
What Is Considered 'Damaged'?
Items arrive damaged in transit: Interior packaging is torn, bent, broken, etc.
Some of your order is missing due to the box/envelope having broken open during transit.
What Is Not Covered by Package Protection?
Missing parcels or redelivery fees due to invalid/incorrect address information provided by you when you placed the order.
Delays in transit (as defined by the carrier).
Orders that have not shipped yet.
International orders stuck in customs: We can't be held responsible for customs delays.
Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return-to-sender fees and these will be deducted from any refund that may be due.
Items that are returned to us for a refund or exchange through our returns & exchanges portal.
If you requested items to be left at a location other than the address you supplied with your order and they go missing: This waives the right to any claim as per carrier terms and conditions.
How To Submit An Order Issue
If you purchased Package Protection at checkout and your order is lost, damaged, or stolen, please submit an order issue here:
https://beautifulbrowsandlashes.us/apps/redo/returns-portal
Our Policy For Handling Unprotected Shipments
If you do not select to purchase Package Protection at checkout and your shipment is lost, damaged, or stolen during transit, simply find the shipping carrier’s website and report an order issue.
Privacy Notice
In accordance with our Privacy Policy, any personal information you provide during the shipping process will be used to fulfill your order and may be shared with third-party carriers and service providers to ensure delivery. For more details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
Contact Information
Beautiful Brows and Lashes
4012 S River Road Suite 5B
St. George, Utah 84790
Email Address: info@beautifulbrowsandlashes.us
Telephone Number: (805) 574-9518
