Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@beautifulbrowsandlashes.us. Please note that returns will need to be sent to the following address: 4012 S River Road Suite 5B Saint George Utah 84790

PLEASE NOTE: The original shipping cost paid will not be refunded. 

Items sent back to us without first requesting a return will not be accepted.

A 20% Restocking Fee will be deducted from your total refund amount and the shipping cost will not be refunded. 

Once the item is received and accepted, we will process a refund to the original payment method Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@beautifulbrowsandlashes.us

You can always contact us for any return question at info@beautifulbrowsandlashes.us

Damages and issues
Please check your order as soon as you receive it. If the item is defective, damaged, or incorrect, contact us right away so we can assess the issue and resolve it promptly. You can reach our support portal here: https://beautifulbrowsandlashes.us/apps/redo/returns-portal

Non-returnable items

The following types of product are not accepted for return:

Un-sellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or damaged.

Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.

Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.

Make-up, Make-up brushes, combs, brushes, and eyelash extensions: All sales are final.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.