Beautiful Brows & Lashes HQ will be closed November 24th- 27th, All Emails & Phone Calls Will Be Returned on Monday, November 28th
Our office is open Monday - Friday excluding legal holidays. We ship orders every working day from our facility in Southern Utah. All orders made after 3pm MST will be shipped the following business day. Orders placed after 3pm MST on Friday will be shipped on Monday.
We offer an affordable shipping insurance which we highly suggest during these unprecedented times. This covers all lost or stolen parcels and is available at checkout. We do not take responsibility for lost or stolen packages if - shipping insurance is not selected - therefore please ensure you type the correct address into your shopping cart.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before it has arrived, therefore we suggest waiting 2-3 days before contacting the Post Office.
Express Shipping is a shipping option and the parcel will be shipped - same day if order is placed before 3pm MST, or the following day if placed after 3pm MST. It will be delivered between 1 & 2 business days. You can request a refund of your shipping from the Post Office directly if you have purchased Express Shipping and it has arrived late.
Express Shipping is the only guaranteed shipping method. Shipping times may vary during the holiday season.
Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 14 days of the delivered date.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding return or refund, reach out to us.