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Volume Tweezers
DELIVERY
Our office is open Monday - Friday excluding legal holidays. We ship orders every working day from our facility in California. All orders made after 11am PST will be shipped the following business day. Orders placed after 11am on Friday will be shipped on Monday.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before its actually delivery, therefore we suggest waiting 2-3 days before contacting the Post Office.
All items shipped with Priority Shipping are insured for $50 by the Post Office. Most items shipped with UPS Shipping are insured for $100 by UPS.
We do not take responsibility for lost or stolen packages therefore please ensure you type the correct address into your shopping cart.
RETURNS
If you are unhappy with your purchase, you may return the unused items to use for a refund or exchange within 14 days from delivery. There will be a 25% restocking fee deducted from your refund. Please include a note regarding your situation and return all unused items in their original packaging to the address below.
Beautiful Brows and Lashes
1957 Stanwood Drive
Santa Barbara
CA
93103
Please note we do not accept returns on used or wholesale items. If we believe your product has been used you will need to pay to have the item(s) shipped back to you.
We do not refund postage costs or issue returns labels. If you have any queries regarding refunds/exchanges, please contact us via email at office@beautifulbrowsandlashes.us.
FAQ's
Frequently asked questions for Lash & Brow Bomb:
Where can I find helpful tips for using your products?
Join our fantastic forum on Facebook ‘Beautiful Brows & Lashes OFFICIAL Support’ which is ran by our trainers and offers tips, pricing advice and construct criticism to help improve and perfect your practice!
My order says it has been delivered but it has not arrived?
USPS often updates the tracking system before the package has reached its final destination. We recommend waiting a few days to see if the package turns up before getting in contact with us. We also advise contacting USPS with your tracking number and checking that your package has not been left with a neighbor, at a front desk or in a safe place.
How many treatments does each kit provide?
Each sachet can be used on up to 4 clients if stored correctly. There are 10 sachets in a box so depending on your usage, you can perform up to 40 treatments per box.
What is the correct way to store opened sachets between clients?
Seal the sachet using micropore tape and place inside a ziplock bag. Good practice would be to write the date on the tape as oxidized solutions will last up to 48 hours for treatments and 7 days for patch tests. Remember to massage the sachet before re-opening.
Where should I patch test my clients?
We recommend that you patch test the inner right arm with tint and the inner left arm with step 1,2,3 and bonder. Cover the patch with micropore tape and leave for 48 hrs. In some cases, clients may have a reaction to the tape rather than the solution, if this is the case you should re-test without tape.
How long must I wait to re-lift a clients lashes/brows?
You can re-lift your clients lashes/brows after 48hrs but remember to reduce your timings.
Can I sample your products?
We offer free samples for Brow and Lash Bomb which can be found here: Sample Packs. You can also purchase your first bonding serum, cream developer and tint using a discount code for 25% off.
Do I need to use bonding serum for Brow and Lash lifts?
Yes. Bonding serum is a necessary step to ensure the hairs are in the correct position and direction and to create a barrier. Remember to only apply a thin layer!
Can I use water to remove step 1, 2, bonding serum and tint?
No - water should not be applied for 24-48 hrs. The solutions are removed with step 3 during the final step of the treatment.
Can I use henna tint with lifting products?
The chemicals in henna do not combine well with any lifting solution. You must wait between 48 hrs and 7 days after the treatment to use henna depending on your insurance company and what they cover.
Can I use Brow Bomb on clients who have previously had micro-blading?
You sure can!
Are your products vegan and animal cruelty free?
We use hydrolyzed silk which derives from the silk worm. However, we assure you it is cruelty free!
Where can I find the ingredients list for your products?
These can be found here: MSDS.
Can I purchase client record forms and aftercare cards?
You can purchase hard copies of our client record forms and aftercare cards or you can purchase a digital download copy.
What are my professional prices?
All prices on our website are as seen as we can only sell lifting solutions to professionals. We do have a range of products which can be bought at wholesale costs for you to sell to your clients which can be found here: Wholesale.
Can I add to my order?
If you have forgotten to add a product to your order you and your order has not yet been shipped, please email us and we will do our best to help you.
Do you offer online training?
We are working very hard to perfect our online training and hope to have it up and running very soon! We will inform customers who are subscribed to our email marketing when this is available.
Do you offer practical training?
We currently have trainers in Tennessee, Florida, Nebraska and New York. Please get in touch via email if you are interested in receiving the correct training to use our products.
How do I become a trainer?
We would love for you to become a trainer in Lash and Brow Bomb to help educate professionals in the US. Please get in contact via email if this is something which interests you!
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