Lash Plate with Octagonal Crystal Platform
Our office is open Monday - Friday excluding legal holidays. We ship orders every working day from our facility in California. All orders made after 11am PST will be shipped the following business day. Orders placed after 11am on Friday will be shipped on Monday.
We offer an affordable shipping insurance which we highly suggest during these unprecedented times. This covers all lost or stolen parcels and is available at checkout. We do not take responsibility for lost or stolen packages if - shipping insurance is not selected - therefore please ensure you type the correct address into your shopping cart.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before it has arrived, therefore we suggest waiting 2-3 days before contacting the Post Office.
Express Shipping is a shipping option and the parcel will be shipped - same day if order is placed before 10am, or the following day if placed after 10am. It will be delivered between 1 & 2 business days. You can request a refund of your shipping from the Post Office directly if you have purchased Express Shipping and it has arrived late.
If you are unhappy with your purchase, you may return the unused items for a refund or exchange within 14 days from delivery. There will be a 25% restocking fee deducted from your refund. Please include a note regarding your situation and return all unused items in their original packaging to the address below.
Please note we do not accept returns on used or wholesale items. If we believe your product has been used you will need to pay to have the item(s) shipped back to you.
We do not refund postage costs or issue returns labels. If you have any queries regarding refunds/exchanges, please contact us via email at email@example.com.
Lash & Brow Bomb Questions
Where can I find helpful tips for using your products?
How many treatments does each kit provide?
Each sachet can be used on up to 4 clients when stored correctly. There are 10 sachets in a box so depending on your usage, you can perform up to 40 treatments per box.
What is the correct way to store opened sachets between clients?
How long must I wait to re-lift a clients lashes/brows?
Can I sample your products?
Do I need to use bonding serum for Brow and Lash lifts?
Can I use water to remove step 1, 2, bonding serum and tint?
Can I use henna tint with lifting products?
How do I use your tints?
Mix 1cm tint with 3 drops of developer and apply to the hairs straight away. This ensures the oxidation process happens on the hairs allowing the molecules to penetrate the hairs giving you a strong bond, a deeper color and a longer lasting tint. If you allow the tint to oxidize (darken) before applying the tint to the hairs, the hairs will still tint however the molecules will have swelled too much to be able to completely penetrate the hairs. This means the tint will stay on the outside of the hairs rather than inside.
If you are lifting or laminating, leave tint on for 1-3 minutes.
If you are not lifting or laminating, leave the tint on for 6-10 minutes.
Can I preform a brow lamination on clients who have previously had micro-blading?
Where can I find the ingredients list for your products?
Are your products vegan and animal cruelty free?
Can I purchase client record forms and aftercare cards?
Where should I patch test my clients?
Where can I find advertising materials?You can download posters and postcards to display in your salon here.
Can I see or share some before and after photos?We love seeing our customers lash lifts and brow laminations so please tag us on instagram using the hashtag #babesofbbusa. Give us a follow for before & after lash lift and brow lamination pictures @beautifulbrowsandlashesus
My order says it has been delivered but it has not arrived?
How do I claim for a lost/stolen/damaged package?
If you purchased shipping insurance with your order, you can file a claim for any package which you believe to be lost/stolen/damaged. Find the email sent to you from Route Shipping Insurance and follow the online instructions.
When will my order be delivered?
We ship Monday-Friday before 11am. You will be emailed shipping confirmation but you can also log into your account and access your order history to find your tracking number.
Why is my FREESHIP175 Discount code not working?
This code is to assist in your large purchases. If you have already ordered sample packs and are ordering a full size package, please do not place sample packs in your order. If you are ordering other items and would like to try a sample of our Lash or Brow Bomb, please notify us and we will add this to your order.
In general - this code is not valid with other discount codes, free sample packs, UPS, or Pre-Order items.
Do you offer online training?
Do you offer practical lash lift and brow lamination training?
How do I become a Beautiful Brows and Lashes trainer?
We would love for you to become a trainer in Lash and Brow Bomb to help educate professionals in the US. Please get in contact via email if this is something which interests you!