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Duo Miraculous Eyeliner 2 in 1
DELIVERY
Our office is open Monday - Friday excluding legal holidays. We ship orders every working day from our facility in California. All orders made after 11am PST will be shipped the following business day. Orders placed after 11am on Friday will be shipped on Monday.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before its actually delivery, therefore we suggest waiting 2-3 days before contacting the Post Office.
All items shipped with Priority Shipping are insured for $50 by the Post Office. Most items shipped with UPS Shipping are insured for $100 by UPS.
We do not take responsibility for lost or stolen packages therefore please ensure you type the correct address into your shopping cart.
RETURNS
If you are unhappy with your purchase, you may return the unused items to use for a refund or exchange within 14 days from delivery. There will be a 25% restocking fee deducted from your refund. Please include a note regarding your situation and return all unused items in their original packaging to the address below.
Beautiful Brows and Lashes
1957 Stanwood Drive
Santa Barbara
CA
93103
Please note we do not accept returns on used or wholesale items. If we believe your product has been used you will need to pay to have the item(s) shipped back to you.
We do not refund postage costs or issue returns labels. If you have any queries regarding refunds/exchanges, please contact us via email at office@beautifulbrowsandlashes.us.
FAQ's
Lash & Brow Bomb Questions
Where can I find helpful tips for using your products?
Join our fantastic forum on Facebook ‘Beautiful Brows & Lashes OFFICIAL Support’ which is run by our trainers and offers tips, pricing advice and construct criticism to help improve and perfect your practice!
How many treatments does each kit provide?
Each sachet can be used on up to 4 clients when stored correctly. There are 10 sachets in a box so depending on your usage, you can perform up to 40 treatments per box.
What is the correct way to store opened sachets between clients?
Seal the sachet using micropore tape and place inside a ziplock bag. Good practice would be to write the date on the tape as oxidized solutions will last up to 48 hours for treatments and 7 days for patch tests. Remember to massage the sachet before re-opening.
How long must I wait to re-lift a clients lashes/brows?
You can re-lift your clients lashes/brows after 48hrs but remember to reduce your timings.
Can I sample your products?
We offer free samples for Brow and Lash Bomb which can be found here: Sample Packs.
Do I need to use bonding serum for Brow and Lash lifts?
Yes. Bonding serum is a necessary step to ensure the hairs are in the correct position and direction and to create a barrier. Remember to only apply a thin layer!
Can I use water to remove step 1, 2, bonding serum and tint?
No - water should not be applied for 24-48 hrs. The solutions are removed with step 3 during the final step of the treatment.
Can I use henna tint with lifting products?
The chemicals in henna do not combine well with any lifting solution. You must wait between 48 hrs and 7 days after the treatment to use henna depending on your insurance company and what they cover.
Can I use Brow Bomb on clients who have previously had micro-blading?
You sure can!
Where can I find the ingredients list for your products?
These can be found here: MSDS.
Are your products vegan and animal cruelty free?
We use hydrolyzed silk which derives from the silk worm. However, we assure you it is cruelty free!
Can I purchase client record forms and aftercare cards?
You can purchase hard copies of our client record forms and aftercare cards or you can purchase a digital download copy.
Where should I patch test my clients?
Patch test the inner right arm with tint and the inner left arm with step 1,2,3 and bonder. Cover the patch with micropore tape and leave for 48 hrs. In some cases, clients may have a reaction to the tape rather than the solution, if this is the case re-test without tape.
Where can I find advertising materials?
You can download posters and postcards to display in your salon here.Deliveries
My order says it has been delivered but it has not arrived?
USPS often updates the tracking system before the package has reached its final destination. We recommend waiting a few days to see if the package turns up before getting in contact with us. We also advise contacting USPS with your tracking number to check your package has not been left with a neighbor, at a front desk or in a safe place.
How do I claim for a lost/stolen/damaged package?
If you purchased shipping insurance with your order, you can file a claim for any package which you believe to be lost/stolen/damaged. Find the email sent to you from Route Shipping Insurance and follow the online instructions.
When will my order be delivered?
We ship Monday-Friday before 11am. You will be emailed shipping confirmation but you can also log into your account and access your order history to find your tracking number.Education
Do you offer online training?
We are working very hard to perfect our online training and hope to have it up and running very soon! We will inform customers who are subscribed to our email marketing when this is available.
Do you offer practical training?
Our educators offer practical and virtual training and can be found on our website. Get in touch with the educator which best suits your needs to find out more information.
How do I become a trainer?
We would love for you to become a trainer in Lash and Brow Bomb to help educate professionals in the US. Please get in contact via email if this is something which interests you!
Orders & Pricing
What are my professional prices?
All prices on our website are as seen as we can only sell lifting solutions to professionals. We do have a range of products which can be bought at wholesale costs for you to upsell to your clients which can be found here: Wholesale.
Can I add to my order?
If you have forgotten to add a product to your order and your order has not yet been shipped, please email us and we will do our best to help you.
Contraindications
A contraindication is a condition or factor that increases the risks involved in a treatment. It is important that you recognize a contraindication to prevent further harm to the client, yourself and to prevent cross-contamination and infection. Any contraindications should be identified during the consultation.
Contraindications and Special Care (DO NOT PREFORM THE TREATMENT)
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If your client has an allergic reaction to the patch test.
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Cataract (a clouding of the natural lens in one or both eyes leading to decreased vision)
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Cysts ( A dust is a lump of the upper or lower eyelid caused by obstruction and inflammation of an oil gland of the eyelid. )
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Diabetic Retinopathy ( a medical condition in which damage occurs to the retina due to diabetes)
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Glaucoma
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Herpes Simplex
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Blepharitis ( An ocular condition characterized by chronic inflammation of the eyelid )
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Hordeola/Stye/Styes ( A small collection of puss/abscess on the eyelid )
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Skin Disease, Skin Trauma, Cuts, Abrasions, Burns, and Swelling in the immediate area.
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Skin Disorders in the general eye area. ( Dermatitis, Xanthelasma, Syringoma )
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Eye Infections ( Impetigo, Conjunctivitis )
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Eye Inflammation ( Uveitis )
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Recent surgeries around the eyes, head, or face.
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Scar Tissue
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Watery Eyes
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Hypersensitive Skin/Eyes
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Keratitis ( Inflammation of the cornea of the eye )
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Cancer or those undergoing Chemotherapy
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Alopecia ( Loss of hair )
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Trichotillomania ( Classified as an impulse control disorder )
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Bells Palsy or any condition that makes closing or opening the eye(s) difficult.
- Any disease/disorder that causes shaking twitching or erratic movements.
Contraindications and Special Care (REQUIRES A DOCTORS REFERRAL)
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Pregnant & Brest-Feeding
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Recent Lasik Surgery
- Dry Eye Syndrome
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Glaucoma
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Post Chemotherapy
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Vitamins/Hormones
Further Contraindications for Clients Comfort
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Claustrophobia
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Hay-fever/Rhinitis
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Contact Lenses
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If using collagen eye pads during the lash lift treatment please ensure the client has no previous history of reacting to collagen or the ingredients in the eye pad. In this circumstance opt for micro tape instead of the collagen eye pads.
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Contra-actions - A contra-action is a reaction after a treatment has been preformed. If a client was to suffer from an allergic reaction post treatment even though a patch test was carried out prior to treatment, this would be a contra action. If this were to occur, apply a cool compress to the skin to reduce redness and irritation. If the reaction continues the client would need to seek medical advice from a medical professional.
