Our office is open Monday - Friday excluding legal holidays. We ship orders every working day from our facility in California. All orders made after 11am PST will be shipped the following business day. Orders placed after 11am on Friday will be shipped on Monday.
Orders are shipped by USPS or UPS. It is very common for a package to be tracked as delivered before its actually delivery, therefore we suggest waiting 2-3 days before contacting the Post Office.
All items shipped with Priority Shipping are insured for $50 by the Post Office. Most items shipped with UPS Shipping are insured for $100 by UPS.
We do not take responsibility for lost or stolen packages therefore please ensure you type the correct address into your shopping cart.
If you are unhappy with your purchase, you may return the unused items to use for a refund or exchange within 14 days from delivery. There will be a 25% restocking fee deducted from your refund. Please include a note regarding your situation and return all unused items in their original packaging to the address below.
Please note we do not accept returns on used or wholesale items. If we believe your product has been used you will need to pay to have the item(s) shipped back to you.
We do not refund postage costs or issue returns labels. If you have any queries regarding refunds/exchanges, please contact us via email at email@example.com.
Lash & Brow Bomb Questions
Where can I find helpful tips for using your products?
How many treatments does each kit provide?
Each sachet can be used on up to 4 clients when stored correctly. There are 10 sachets in a box so depending on your usage, you can perform up to 40 treatments per box.
What is the correct way to store opened sachets between clients?
How long must I wait to re-lift a clients lashes/brows?
Can I sample your products?
Do I need to use bonding serum for Brow and Lash lifts?
Can I use water to remove step 1, 2, bonding serum and tint?
Can I use henna tint with lifting products?
Can I preform a brow lamination on clients who have previously had micro-blading?
Where can I find the ingredients list for your products?
Are your products vegan and animal cruelty free?
Can I purchase client record forms and aftercare cards?
Where should I patch test my clients?
Where can I find advertising materials?You can download posters and postcards to display in your salon here.
Can I see or share some before and after photos?We love seeing our customers lash lifts and brow laminations so please tag us on instagram using the hashtag #babesofbbusa. Give us a follow for before & after lash lift and brow lamination pictures @beautifulbrowsandlashesus
My order says it has been delivered but it has not arrived?
How do I claim for a lost/stolen/damaged package?
If you purchased shipping insurance with your order, you can file a claim for any package which you believe to be lost/stolen/damaged. Find the email sent to you from Route Shipping Insurance and follow the online instructions.
When will my order be delivered?
We ship Monday-Friday before 11am. You will be emailed shipping confirmation but you can also log into your account and access your order history to find your tracking number.
Why is my FREESHIP175 Discount code not working?
This code is to assist in your large purchases. If you have already ordered sample packs and are ordering a full size package, please do not place sample packs in your order. If you are ordering other items and would like to try a sample of our Lash or Brow Bomb, please notify us and we will add this to your order.
In general - this code is not valid with other discount codes, free sample packs, UPS, or Pre-Order items.
Do you offer online training?
Do you offer practical lash lift and brow lamination training?
How do I become a Beautiful Brows and Lashes trainer?
We would love for you to become a trainer in Lash and Brow Bomb to help educate professionals in the US. Please get in contact via email if this is something which interests you!
Orders & Pricing
What are my professional prices?
Can I add to my order?
A contraindication is a condition or factor that increases the risks involved in a treatment. It is important that you recognize a contraindication to prevent further harm to the client, yourself and to prevent cross-contamination and infection. Any contraindications should be identified during the consultation.
Contraindications and Special Care (DO NOT PREFORM THE TREATMENT)
If your client has an allergic reaction to the patch test.
Cataract (a clouding of the natural lens in one or both eyes leading to decreased vision)
Cysts ( A dust is a lump of the upper or lower eyelid caused by obstruction and inflammation of an oil gland of the eyelid. )
Diabetic Retinopathy ( a medical condition in which damage occurs to the retina due to diabetes)
Blepharitis ( An ocular condition characterized by chronic inflammation of the eyelid )
Hordeola/Stye/Styes ( A small collection of puss/abscess on the eyelid )
Skin Disease, Skin Trauma, Cuts, Abrasions, Burns, and Swelling in the immediate area.
Skin Disorders in the general eye area. ( Dermatitis, Xanthelasma, Syringoma )
Eye Infections ( Impetigo, Conjunctivitis )
Eye Inflammation ( Uveitis )
Recent surgeries around the eyes, head, or face.
Keratitis ( Inflammation of the cornea of the eye )
Cancer or those undergoing Chemotherapy
Alopecia ( Loss of hair )
Trichotillomania ( Classified as an impulse control disorder )
Bells Palsy or any condition that makes closing or opening the eye(s) difficult.
- Any disease/disorder that causes shaking twitching or erratic movements.
Contraindications and Special Care (REQUIRES A DOCTORS REFERRAL)
Pregnant & Brest-Feeding
Recent Lasik Surgery
- Dry Eye Syndrome
Further Contraindications for Clients Comfort
If using collagen eye pads during the lash lift treatment please ensure the client has no previous history of reacting to collagen or the ingredients in the eye pad. In this circumstance opt for micro tape instead of the collagen eye pads.
Contra-actions - A contra-action is a reaction after a treatment has been preformed. If a client was to suffer from an allergic reaction post treatment even though a patch test was carried out prior to treatment, this would be a contra action. If this were to occur, apply a cool compress to the skin to reduce redness and irritation. If the reaction continues the client would need to seek medical advice from a medical professional.